What is customer centricity? Customer centricity is the philosophy of putting the customer at the center of everything you do as a business. This means making decisions based on what’s best for the customer, rather than what’s best for the bottom line. It’s a shift in mindset that can be difficult to implement, but it’s…
Sales leadership development Tips As a sales leader, you need to constantly strategize and innovate with your processes that will enable both the business as well as the sales team. With continuous product development and technological advancements, sales teams have been given a push from different angles to meet new challenges every day. For sales…
Introduction: There are two times when salespeople are most likely to feel discouraged: when they are making no sales at all, or when they are making very few sales in comparison with their expectations. Salespeople are discouraged when they are making no sales because they feel that their time is being wasted, or worse still…
The basic ideas of Successful Selling are the same as those of all forms of communication and persuasion. Authoritative figures have an easier time influencing people because they believe they have superior knowledge, wisdom, or understanding. If you want to be perceived as being authoritative (and who doesn’t) here are some things to keep in…
Develop a deep understanding of your customers by reading some of our favorite sales psychology books! You’ve had fantastic days and terrible days when dealing with your clients as a sales representative. You’ve had times when you hauled in huge profits, and other periods when you couldn’t get a single sale. You’ve probably got a…
Research on the topic deals with observations on the natural behaviors of consumers in a hope to provide a better understanding of their behavior and decision-making process. This is largely driven by the fact that most marketers usually lack an in-depth understanding of consumer behavior, resulting into either miscommunication or failure at communication especially when…
Telephone Etiquette for Successful Business Calls What is etiquette? Etiquette is a code of behavior based on social convention and respect. Etiquette in business means adapting to the standards of good practice in different parts of the world and cultures. Being aware of, and following, these standards can make you more successful at work. The…
Essential Sales man skills: A good sales person is able to modify and change their pitch depending on who they are talking to. They also have to be able to read people and know when they don’t want what they are selling. If a person wants something bad enough, you can get it from them…
Knowing how to deliver excellent customer service skills is one thing, but actually applying them is another. The first step to improving your customer service skills is understanding what they are and why you need them. 10 Ways To Improve Customer Service: 1. Be prepared to get active If you’re responsible for helping customers, the…
Aggressive customers can be a nightmare. Don’t confuse them with assertive customers who simply insist on their rights; this article is about the customers who issue threats, shout, ruin the experience for other customers, and make unreasonable demands. They may even grow physically aggressive by putting their hands on employees or causing damage to property….