Certificate in Office Administration


Limited Time Offer


Number of Licenses:


Certificate in Office Administration

Course overview:

An organisation is a complicated machine with many moving elements. The office administrator or manager’s varied and complex task is to keep it all functioning properly. This training will teach you the soft and hard skills you’ll need to be an effective and efficient administrative professional.

The Certificate in Office Administration is designed to provide you with the skills and knowledge to perform a range of administrative tasks using a variety of computer applications.

Completion of this certificate will enable you to seek employment in a diverse range of industries including: business, education, healthcare, human resources, legal and finance.

The course is delivered over four semesters and comprises of 16 units in total, eight core units plus eight elective units. You will also complete 160 hours of work placement as part of this course.

Relevant Topics:

  • Introduction to Workplace Communication
  • Develop Workplace Communication Strategies
  • Introduction to Business Writing
  • Develop Effective Business Writing Skills
  • Spreadsheet Software Applications
  • Develop Spreadsheet Software Applications
  • Word Processing Software Applications
  • Develop Word Processing Software Applications
  • Database Software Applications
  • Develop Database Software Applications
  • Presentation Software Applications
  • Develop Presentation Software Application Skills
  • Web Design Fundamentals
  • Advanced Web Design Techniques
  • Desktop Publishing Software Applications
  • Develop Desktop Publishing Software Applications
  • Event Management
  • Introduction to Payroll Administration
  • Manage Meetings
  • Minute Taking
  • Operate a Personal Computer System
  • Develop Keyboard Skills
  • Use Digital Technologies for Workplace tasks


To develop your broad skill set for office administration tasks, this course uses lectures, case studies, and hands-on application learning. Office administration may involve directing a variety of responsibilities such as IT infrastructure or supplier procurement or data protection. If you enjoy varied days that are active and productive, administering is a wonderful profession option.

The video based training will help you understand office management and set up systems and processes for organizing an office. You’ll also learn about legislation and best practice in managing staff, ways to improve productivity and resource efficiency, as well as perform all of the basic administrative duties.

In this job, you will be supporting and leading at the same time. You’ll work as part of a team and collaborate with individuals at all levels of the company. You will interact with stakeholders, suppliers, and clients outside of your organization in order to represent it. This education not only enhances your interpersonal and communication abilities, but it also imparts the technical skills you need to succeed in this field.

Student Profile

This course is for professionals who are seeking to advance their office management or adjacent occupations that include some administrative duties (for example, other business support jobs). You might be in one of these positions already and wish to upskill or you may be looking for a job in one of these areas and need a boost to your CV.

Career Opportunities

Administrative jobs exist in a variety of sectors, including healthcare, education, government, and banking. Office managers, office administrators, office assistants, personal assistants, receptionists, and customer service representatives are just a few examples. Because these abilities are so important to the successful operation of a business, having certification that demonstrates you have the proper blend of skills and experience can make you a valuable asset to any company.

This course will provide you with the skills and knowledge to apply for the following roles:

– Office administrator

– Office manager

– Personal assistant

– Receptionist

– Customer service representative.

By completing this course, you will have the skills and knowledge to perform a range of office administrator tasks, including:

– Communicating in the workplace

– Writing business documents

– Developing spreadsheet applications

– Developing database applications

– Developing presentation skills

– Using digital technologies for workplace tasks.


Course Outline:

Unit 1: Introduction to Workplace Communication

In this unit, you will learn about the different types of workplace communication and how to choose the most appropriate type for different situations. You will also learn about the importance of effective communication in the workplace and how to overcome common barriers to communication.

Unit 2: Writing Business Documents

In this unit, you will learn how to write a range of business documents, including letters, emails, reports, and minutes. You will also learn about the different features of each type of document and how to format them correctly.

Unit 3: Developing Spreadsheet Applications

In this unit, you will learn how to create and use spreadsheets for a range of workplace tasks. You will also learn how to format spreadsheets correctly and how to use formulas and functions to perform calculations.

Unit 4: Developing Database Applications

In this unit, you will learn how to create and use databases for a range of workplace tasks. You will also learn how to format databases correctly and how to use queries to extract information from them.

Unit 5: Developing Presentation Skills

In this unit, you will learn how to create and deliver presentations for a range of workplace tasks. You will also learn how to format presentations correctly and how to use visual aids to enhance your presentations.

Unit 6: Using Digital Technologies for Workplace Tasks

In this unit, you will learn how to use a range of digital technologies for workplace tasks, including word processing, spreadsheets, databases, and presentations. You will also learn how to use the internet and email for research and communication.

Completing this course will give you the skills and knowledge to perform a range of office administrator tasks, including communicating in the workplace, writing business documents, developing spreadsheet applications, developing database applications, developing presentation skills, and using digital technologies for workplace tasks.