Customer services training
Limited Time Offer
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Customer services training Online
Imagine a workplace where everyone brings energy, passion, and a positive attitude to work every day. Imagine an atmosphere in which employees are really engaged with their work, their colleagues, and their customers.
Our highly effective Customer Services training has as its primary objective giving your staff the skills they need to deliver a consistently high-quality customer experience. Obtaining new consumers is five times more difficult than keeping old ones, therefore excellent customer service abilities are essential for your company’s reputation.
This customer service training course is designed to help you build the skills and knowledge necessary to provide effective customer service. The course covers a range of topics, including communication, problem-solving, and managing customer expectations. By the end of the course, you will be able to confidently handle customer queries and complaints, and work effectively as part of a team to provide excellent customer service.
This Customer Service Management course will teach you methods and skills to keep your customer service staff motivated, on track,, and delivering outstanding service if you manage a customer support team or have customer care managers in your firm.
What you’ll learn:
– The importance of excellent customer service
-How to communicate effectively with customers
– How to solve problems and manage customer expectations
– How to work effectively as part of a team
– The principles of good team working
– How to give presentations
– Learn how to provide your clients with a great customer experience.
– Learn how to develop client loyalty and good word of mouth for your company.
Customer services course Outline:
Module 1: Introduction to Customer Service
In this module, you will learn about the importance of customer service and the skills necessary to provide excellent customer service. You will also be introduced to the course and its learning objectives.
Module 2: Communication Skills
In this module, you will learn about the different types of communication and how to communicate effectively with customers. You will also learn about active listening and how to use it to your advantage when communicating with customers.
Module 3: Problem-Solving Skills
In this module, you will learn about problem-solving techniques that can be used when dealing with customer queries and complaints. You will also learn about how to manage customer expectations and how to deal with difficult customers.
Module 4: Teamwork Skills
In this module, you will learn about the principles of good team working. You will also learn how to give presentations, and how to work effectively as part of a team to provide excellent customer service.
Module 5: Dealing with Difficult Customers
In this module, you will learn about how to deal with difficult customers. You will also learn about customer service recovery, and how to use it to your advantage when dealing with difficult customers.
Module 6: Conclusion
In this module, you will consolidate your learning by completing a quiz. You will also have the opportunity to reflect on what you have learned and how you can apply it to your work in customer service.
This Customer Service Course is for customer support staff who deal with difficulties daily. Participants will have a greater understanding of customers’ demands and expectations after this very popular customer service training program.
Participants will have the ability to handle any circumstance in a professional and personal manner. This customer service course provides participants with an applied understanding of how to respond, connect, control, and close every client transaction. This is a highly hands-on course that may be used right away.
Customers who have taken this customer service training course, on the other hand, will automatically apply the techniques they’ve learned once more as they continue to work.