Description

Online Customer Service Training Program

Course Description:

Customer Service is the process of providing assistance and support to customers. It can be seen as a form of communication between the customer and the company.

There are many different types of customer service, each with its own set of challenges. The most important thing to remember is that customer service is all about providing a positive experience for the customer.

In this free customer service training course, you will learn the essential skills and knowledge needed to provide customers with an outstanding level of service. Topics covered include communication techniques, telephone etiquette, handling difficult customers, and much more. By the end of this course, you will be able to confidently handle any customer service situation that comes your way.

What You Will Learn:

– Understand what excellent customer service is and why it is so important

– Learn effective communication techniques for dealing with customers

– Discover how to deal with difficult customer service situations

– Learn how to use active listening skills to resolve customer issues

– Understand the importance of good telephone etiquette in customer service

– Find out how to create a positive customer service experience

– And much more!

This customer service training course is delivered entirely online, which means you can study at your own pace and in your own time. All you need is an internet connection and a computer or mobile device. So why not get started today and boost your career with this essential customer service training?

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Curriculum:

Module 1: Introduction to Customer Service

– What is customer service?

– The importance of excellent customer service

– The customer service cycle

– The difference between internal and external customers

Module 2: Communication Skills for Customer Service

– Verbal communication techniques

– Nonverbal communication techniques

– Active listening skills

– Dealing with difficult customers

Module 3: Telephone Etiquette in Customer Service

– Answering the phone professionally

– Taking messages correctly

– Putting callers on hold  politely

– Dealing with angry callers

Module 4: Creating a Positive Customer Service Experience 

– The importance of first impressions

– The customer service environment

– Creating a positive customer service experience

– Dealing with difficult customers

Module 5: Wrapping Up

– Review of key concepts

– Congratulations!