Description

Having Difficult Conversations in the Workplace

Course Overview:

It’s no secret that difficult conversations can be, well, difficult. Whether you’re dealing with a sensitive issue like conflict resolution or simply trying to give constructive feedback, these types of conversations can often be awkward and challenging.

But despite the difficulties, having difficult conversations is an important part of being an effective leader. After all, avoiding tough conversations doesn’t make the problem go away- it usually just makes things worse.

In this course, you’ll learn about the importance of having difficult conversations in the workplace, and how to go about doing so effectively. You’ll explore different scenarios in which difficult conversations may need to take place, and learn some key strategies for handling these conversations in a constructive way.

By the end of this course, you’ll be better equipped to have difficult conversations in the workplace, and to do so in a way that leads to positive outcomes for everyone involved.

Learning Outcomes:

By the end of this course, you will be able to:

– Understand the importance of having difficult conversations in the workplace

– Identify different types of difficult conversations that may need to take place

– Use key strategies for effectively handling difficult conversations

– Communicate in a way that leads to positive outcomes for everyone involved.

Outline:

– Introducing Difficult Conversations in the Workplace

– Why Are Difficult Conversations Important?

– What Makes a Conversation Difficult?

– Scenarios in Which Difficult Conversations May Need to Take Place

– Giving Constructive Feedback

– Dealing with Conflict

– Key Strategies for Handling Difficult Conversations