Online Case Management Course


This online case management course will provide you with the skills and knowledge necessary to perform case management in a variety of settings.


Online Case Management Course Overview:

This online case management course will provide you with the skills and knowledge necessary to perform case management in a variety of settings. You will learn how to assess client needs, develop and implement service plans, monitor client progress, and advocate for resources on behalf of clients.

In addition, the course will cover topics such as ethics, cultural competence, and working with clients who have co-occurring mental health and substance abuse disorders. Upon completion of the course, you will be prepared to sit for the national Certified Case Manager (CCM) exam.

Online Case Management Course Objectives:

Upon successful completion of this course, students will be able to:

• Assess client needs and develop service plans

• Monitor client progress and advocate for resources

• Understand ethical and cultural issues in case management

• Work with clients who have co-occurring mental health and substance abuse disorders

Online Case Management Course Outline:

Module 1: Introduction to Case Management

Definition of case management

The role of the case manager

Services provided by case managers

The case management process

Module 2: Assessing Client Needs

The assessment process

Identifying client strengths and needs

Developing service plans

Module 3: Implementing Service Plans

Monitoring client progress

Making referrals

Advocating for clients

Module 4: Ethics and Professionalism in Case Management

Ethical issues in case management

Cultural competence

Professional boundaries

Module 5: Working with Special Populations

Clients with co-occurring mental health and substance abuse disorders

Elderly clients

Clients with chronic illnesses

Clients in the criminal justice system

Module 6: Preparing for the CCM Exam

Review of key concepts

Test-taking tips and strategies

Preparing for the exam

Resources for the exam

Module 7: Conclusion

Summary of key concepts

Next steps for case managers

Definition of Case Management

The goal of case management is to help people access the services and supports they need, while ensuring that any resulting improvements in health are sustainable. For example, a person might be able to obtain improved dental care because he or she was referred for preventative care. A strong partnership between social workers and physicians is required ensure safe and effective treatment outcomes when addressing case management.

The skills required for case management are both interpersonal and technical. Interpersonal skills are important in order to build trust and rapport with clients. Technical skills are necessary in order to understand the complexities of the social welfare system and connect clients with available resources.

Philosophy of Case Management

The foundation of case management is that when an individual reaches his or her highest level of wellness and functioning capacity, everyone benefits: the people being served, their support systems, health care delivery systems, and other funding sources.

Case management is a method for assisting clients with the creation, maintenance, and restoration of their lives. Through advocacy, communication, education, identification of service resources, and service facilitation, case management aims to improve client health and independence.

The client may take advantage of a variety of services and programs, including home care services. In the case of an assisted living facility that provides nursing care, for example, a case manager must work with all caregivers to ensure that available resources are utilized in a timely and cost-efficient manner to achieve best value for both the consumer and the reimbursement source.

Case management services are most effective when the case manager and client, as well as relevant service personnel, are able to communicate directly in order to achieve the best possible result for all parties.

Case management is one of the most popular and enjoyable jobs in healthcare today. Case managers are required in hospitals, private providers, insurance companies, clinics, high-tech firms, workers’ compensation claims processing, home health care, acute rehabilitation facilities, long-term care facilities, ACOs performed by physicians’ offices , community agencies , and more.

You, too, may become a Professional Case Manager if you obtain the appropriate training and education.