Operations Management Certificate

Operations Management Certificate Online Program overview:

This online operations management certificate program gives you the knowledge and skills to analyze and improve the operational performance of any company. The modules address fundamental principles in four key areas of operations management: process analysis, service operations, quality management, and inventory management.

You’ll start by utilizing process analysis tools to develop a flow diagram and analyze performance indicators that may be utilized to evaluate the efficiency of existing processes within an organization.

Following, you’ll be able to practice applying statistical analysis to the performance of service operations in a number of settings, including in person and online. You will also learn about process control as a method for evaluating and improving system and procedure quality.

Finally, you’ll look at different ways to keep track of your inventory and implement methods to boost corporate performance. You will have the necessary tools and abilities to effectively manage and improve operations in your industry once you’ve completed this course.

Learning Objectives:

Upon successful completion of this certificate program, you will be able to:

Apply process analysis tools to develop a flow diagram and analyze performance indicators that may be utilized to evaluate the efficiency of existing processes within an organization.

Practice applying statistical analysis to the performance of service operations in a number of settings, including in person and online.

Understand process control as a method for evaluating and improving system and procedure quality.

Look at different ways to keep track of your inventory and implement methods to boost corporate performance.

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Operations Management Certificate Curriculum:

Module 1: Process Analysis

In this module, you will learn about the different types of process maps and how to create a process flow diagram. You will also be introduced to process analysis tools that can be used to evaluate the efficiency of existing processes within an organization.

Module 2: Service Operations

This module will provide you with an overview of service operations and the different factors that need to be considered when managing them. You will also learn about statistical analysis and its role in performance measurement. Finally, you will be introduced to process control as a method for improving quality.

Module 3: Quality Management

In this module, you will learn about different quality management tools and techniques that can be used to improve system and procedure quality. You will also be introduced to the concept of Six Sigma and its role in quality improvement.

Module 4: Inventory Management

This module will provide you with an overview of inventory management and the different methods that can be used to keep track of inventory levels. You will also learn about different techniques that can be used to boost corporate performance.

 

KEY LEARNINGS FROM THE COURSE:

• Identify and quantify the impact of a bottleneck in a fixed process or system
• Analyze a service process with varying levels of demand and recommend methods to reduce processing and waiting times.
• Measure the quality of a process and propose improvements utilizing process control techniques.
• Use the appropriate models and techniques to adjust inventory levels to demand.

Operations management is a critical function for any organization. The goal of this certificate program is to provide you with the skills and knowledge necessary to effectively manage and improve operations in your industry. This program is comprised of four modules that address fundamental principles in four key areas of operations management: process analysis, service operations, quality management, and inventory management.

Each module includes lectures, readings, quizzes, and assignments. Upon successful completion of all four modules, you will receive a Certificate in Operations Management from the University of Pennsylvania.

 

What You’ll Earn:

An Operations Management Certificate of Completion.

How You’ll Learn:

This is an online course that you can complete entirely at your own pace. It is self-paced and you can work through the modules as quickly or slowly as you like.

You will have access to all of the course materials from the moment you enroll until one year after completion.