Telephone Etiquette Training


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Telephone Etiquette is how we behave and interact with other people on the telephone. Behavior that would be considered impolite in person becomes very important, and standard business practice, when using a telephone. Good Telephone Etiquette is crucial to your professional success as it provides others with an excellent first impression of you.

Learning Objectives:

– Learn to be polite, professional and respectful during telephone interactions.

– Practice the correct way of taking and making phone calls.

– Improve communication skills by listening actively and speaking clearly on the phone.

– Establish an effective telephonic communication etiquette that can improve relationships with business associates, clients, and customers.

Why Telephone Etiquette Training is Important:

Good telephone etiquette is essential for any business. First impressions are important, and the way you answer the phone sets the tone for the rest of the conversation. If you sound professional and courteous, the caller will be more likely to do business with you. If you sound disinterested or annoyed, the caller will likely move on to someone else.

In addition, taking messages correctly is very important. If you don’t take a message correctly, you could miss an important detail or give the wrong information to the person who called. This can lead to lost business or even legal problems.

Finally, making phone calls efficiently is crucial in today’s fast-paced business world. If you take too long to get to the point, the person on the other end will likely get impatient and move on. Learning how to make efficient phone calls will save you time and help you get the information you need quickly and efficiently.

Who Should Take This Course:

This course is designed for anyone who wants to improve their telephone etiquette skills. Whether you are a receptionist, customer service representative, or salesperson, this course will teach you the basics of good telephone etiquette. This course is also beneficial for those who regularly make business calls, such as salespeople, managers, and executives.

Course Outline:

1. Answering the Phone Professionally

2. Taking Messages Correctly

3. Making Phone Calls Efficiently

4. Using Proper Grammar during Business Calls

5. Avoiding Personal Conversations during Business Calls